Our policy lasts for 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
Once we have received and inspected the returned item, you will receive an email to confirm that we have received it.
We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
After 5 working days have expired, and if you have not yet received your refund, please check your bank account again. Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or discounted items:
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Return and costs
To return a product, you must send it by COLISSIMO by declaring your return from your customer area.
The shipping costs (11.90 €) are your responsibility and will be deducted from the refund.